Following continuous monitoring of risks and adequate ongoing capital requirement among digital asset business operators, the SEC found that ERX Co., Ltd. had capital funds below the regulatory minimum from 29 December 2025 to 2 January 2026, falling short by more than 60 percent of the required minimum for five consecutive days. Under the relevant rules, ERX Co., Ltd., as a digital asset exchange, must:

    (1) Suspend all digital asset business operations until the required capital level is restored;

    (2) Notify clients in writing without delay regarding the suspension of all digital asset business activities.

Once the company meets the capital requirement, it must obtain SEC approval before resuming normal operations.

In light of this situation, the SEC has instructed ERX Co., Ltd. to communicate clearly with clients, ensure understanding, and facilitate withdrawals of assets for those who wish to do so. Clients can contact the company via its customer service channel (Happiness Team), email happy@kucoin.th (available 24 hours), or by phone at 02-080-6060 (Monday to Sunday, 9:00 a.m. – 6:00 p.m.). Clients may also reach the SEC via hotline 1207, extension 9.

Updates and related information will be available through the official communication channels of both the company and the SEC.