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SEC announces a new complaint handling procedure for more public convenience



Monday 8 June 2020 | No. 112 / 2020


Bangkok, 8 June 2020 – The SEC has revised and enhanced the complaint handling procedure of case monitoring and status update in three phases to give more convenience to investors and the public.

The SEC has improved the procedure for handling complaints from investors and the general public to ensure better service quality. The new procedure includes three phases of clearer status updates to complainants, namely (1) the initial clarification and related documents gathering phase, (2) the case consideration phase, and (3) legal proceedings phase. 

This complaint handling improvement aims to give more convenience to case monitoring and progress updates. In case of unreasonable delay or inadequate services from officers, complainants are welcome to contact SEC Secretary-General directly via email: ruenvadee@sec.or.th or telephone: 092-498-4939 any day anytime, 24 hours a day. This is the new standard of SEC complaint handling procedure to ensure proper investor protection.  

Investors and the public can file a complaint, give a tip, and send inquiries to the SEC via the following channels:

·  Online Complaint Submission Form at www.sec.or.th

·  Email: complain@sec.or.th or ruenvadee@sec.or.th

·  SEC Hotline 1207 (24-hour service)

·  Postal mail to SEC Office

·  In-person meeting with SEC officer during office hours of business days

·  Facebook page at https://www.facebook.com/sec.or.th

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Building Confidence in the Capital Market
NEWS
Securities and Exchange Commission
Corporate Communication and Investor Service Department
Tel. (66)2033-9502-5 E-mail: press@sec.or.th
No. 112 / 2020 Monday 8 June 2020
SEC announces a new complaint handling procedure for more public convenience
Bangkok, 8 June 2020 – The SEC has revised and enhanced the complaint handling procedure of case monitoring and status update in three phases to give more convenience to investors and the public.

The SEC has improved the procedure for handling complaints from investors and the general public to ensure better service quality. The new procedure includes three phases of clearer status updates to complainants, namely (1) the initial clarification and related documents gathering phase, (2) the case consideration phase, and (3) legal proceedings phase. 

This complaint handling improvement aims to give more convenience to case monitoring and progress updates. In case of unreasonable delay or inadequate services from officers, complainants are welcome to contact SEC Secretary-General directly via email: ruenvadee@sec.or.th or telephone: 092-498-4939 any day anytime, 24 hours a day. This is the new standard of SEC complaint handling procedure to ensure proper investor protection.  

Investors and the public can file a complaint, give a tip, and send inquiries to the SEC via the following channels:

·  Online Complaint Submission Form at www.sec.or.th

·  Email: complain@sec.or.th or ruenvadee@sec.or.th

·  SEC Hotline 1207 (24-hour service)

·  Postal mail to SEC Office

·  In-person meeting with SEC officer during office hours of business days

·  Facebook page at https://www.facebook.com/sec.or.th

_______________________