Following the earlier public hearing in late March, most business providers had expressed their approvals towards the guideline suggested by SEC. Therefore, SEC had then proposed a draft regulation on such technology for customer communication and service regarding securities and derivatives business. The draft regulations would be imposed on both existing and new operating business providers to provide investors with quality and standard services from business operators.

The regulations will require business operators to provide personnel, communication system, customer service system, and appropriate internal supervision system. Moreover, the systems must be compatible with the additional technology apart from the regulations in standard criteria for conducting business. The business providers must also have adequate personnel with the understanding in the basic operating principle, the risks of such an algorithm and the responsibility of using technology and use it to manage investment risk. Besides, the regulations would also stipulate that the business providers must disclose their information and make it accessible for the investing public, such as, the forms of services, the hypothesis of an algorithm, any relevant risks, including the factors or events that would hinder the use of technology. This is to provide investors with sufficient information to decide to use the service.

SEC has published relevant documents regarding public hearing at SEC website: www.sec.or.th/hearing . Any interested parties can submit their comments and concerns via the website or via e-mail phakhaku@sec.or.th or kunpatu@sec.or.th until 5 June 2018.

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